The mass marketing approach of the traditional self-catering agents was doing owners no-favours. Combined with some extortionate charging on services we felt owners were being left short-changed. With the help of the latest technology and a black book full of contacts we knew we could help owners enjoy better returns from their holiday lets.
A stunning portfolio
Our specialty is offering a full management service for holiday let owners. We like to build brands for each owner. This has multiple benefits including more flexibility for the owner, the guests feel like they are booking direct and we don’t have to mass market.
Seeking the best
Not all properties are equal. Some let much better than others and we understand why. Years in the business has given us the insight and experience to pick the cherries. The ones with growth potential. If you are on the search, let us know and we’ll offer a helping hand.
Grow and grow and grow
We don’t work in “weeks booked”. There are so many better numbers to analyse and that’s what we do. We look at your numbers, business and offering and work out where there is room to improve. It could be reducing costs or improving sales, but ultimately it’s all about net returns.
Build for the future
Our team has several years experience in developing sites from initial scope and purchase through to build, completion and business/development launch. If you are looking at developing a site (even if you haven’t found it) for the purposes of accommodation we can help.
The freshest looks
Good branding that fits your customer’s expectations is the aim. A system that gives you the flexibility you require is essential. We’ve worked on bespoke and off the shelf systems, so we know the pros and cons of each. If a refresh is required we can help.
The best kept homes
We look after several properties and ensuring they are well maintained, secure and clean is all part and parcel. Linen, towels, housekeeping, gardening, window cleaning and weekly property checks are all part of the service.
A Genuine Approach
Signing up lots of random properties to our books is not our aim. Careful consideration to whether we can genuinely help an owner is really important to us. If we don’t think we can assist you, we’ll say and if we need to recommend someone to help, competitor or not, we will.
Happy Guests + Happy Owners = Happy Zenia
In hospitality there is an unwritten equation, the balance of investor/owner satisfaction and guest satisfaction. Get it wrong and success is hard. For us guest retention and brand values are incredibly important, so we work to ensure satisfaction is high. With this in mind we try and find solutions that work for both owner and guests by taking a long term view.
Very Clever Marketing
We hate unwanted marketing. We know good branding. Our approach is different. We target small segments that we know will love to hear from us. We learn customer bases, understand them, nurture them and ultimately get excited about meeting them when they stay. We’re not interested in buying mass data or spending big bucks on advertising campaigns that might not work. Small can most definitely be successful.
