Sleep to the sound of waves.
As soon as we stepped into Upper and Old Saltings we instantly knew the properties were special, a true hidden secret in amongst St Ives busy Downalong area. Full of character, just like the owners, these properties needed a bespoke proposal.
A very personal, friendly and welcoming approach to guests was critical. After all the owner had been letting the properties themselves for 25 years and there was a strong rapport with lots of guests. Ensuring repeat guests had the opportunity to book the peak weeks was very important to the owners Lady Clare and Sir Eric.
We established a new brand, website, dedicated email and telephone number. Social channels set-up, housekeeping teams recruited, maintenance contacts sought and linen suppliers changed to ensure better rates were achieved alongside better quality linens.